Typical Questions & Answers

Are their professional standards for the coaching industries?
Yes, and Rayanne is accredited by the International Coach Federation (ICF) at the ACC (Associate Certified Coach) level.  She abides by the ICF code of ethics, it's core competencies, accreditation processes and standards. To learn more about this click here: http://www.coachfederation.org/ICF/.  

How will I know you are the right coach for me?
During initial conversations we will work together to identify fit.  Before you say "yes" to coaching, you will have a complimentary strategy session and we will talk about what the coaching experience will be like. Until then, click on the BIO page to learn more.

How do I get started in the coaching process?
If you are interested in beginning the coaching process, please email Rayanne at rayannecoy@mac.com and/or schedule a complimentary session to further explore the details of the coaching relationship.

What can you expect from me as your coach?  I will:

1. Be a partner in bringing out the best, the deepest, and the truest in you
2. Provide safety, encouragement and support; an environment in which you can relax and explore
3. Respect the confidentiality of the agreements we make
4. Expand your view of what is possible and promote discovery of new insights
5. Give you input, straight feedback and operate as a sounding board
6. Listen carefully to what you say and ask questions that increase awareness
7. Be an on-going resource for you to accomplish your intentions

What if I sign up for this and decide it is not right for me? Do you have a money back guarantee?
Yes, I call it my "participate and get your money back" guarantee. If within the first month of our relationship you show up in person or on the phone and participate fully in the coaching process, you can simply let me know this is not working for you and I will completely refund your money.

To honor the coaching agreement and the coaching process, if you sign up and do not show up for your coaching sessions, do not do the follow up work, etc, then we will not refund your money.

Security & confidentiality

Is this client center and my data secured and safe?

Yes!  In fact, there are 3 levels of security: provided to keep your data safe and confidential  1 – username and password protected 2- Verisign Security Certificate protects your data on this site 3- https:// secured pages.

Is my information confidential?

Yes.  This site is protected by  a username/password system.  You are the only one that has access to your information.

Additional Support

Can I contact you in-between our scheduled coaching sessions?

Yes!  In the event that you would like support on something that comes up in between our meetings, you can email rayannecoy@mac.com and receive “just in time” coaching via email.

Accessing the Private Client Area

What is the “Register Now” link and when would I use it?

If you are interested in becoming a client or beginning the coaching process, you can create your own account to access the private client area.  When you “register” I will be notified that your account has been created and will need to activate your account. This could take up to 24 hours.

How do I access your private client area and how do I log in?

Click on the Login Link (above, at the top center of this website page).  Then enter the username and password that has been assigned to you.  Don’t have login information yet?  Contact me so we can get an account created for you.

I have a password that I use for most of my on-line accounts.  Can I change the password you assigned to me?

Yes.  You will need to log in initially using the password I assigned to you.  Once you log in you can change your password at any time under your Client Profile Page.

What if I forget or loose my password and login information?

If you simply forgot your password, you can still go to the Login Link.  Enter your username and click on the “I Forgot My Password Button”.  You will receive an email shortly with your password included.

If you misplaced both your username and your password, contact me via email and I will forward you your information.

I’m trying to log in, but it will not accept my username or password, what do I do?

Remember that the login information is case sensitive, so enter it exactly like it was given to you,  If you are unsure what that is, you can contact me via email and I’ll forward that to you.

Forms, Documents and Resources Available

What makes up a “Welcome Packet” and what do I do with this?

By completing the information in the welcome packet, you are providing helpful information so your coach knows how to best support you, guide you and work together with you.  A welcome packet consists of some basic forms, documents and resources that will help to get us started in the coaching process.  It includes a “Client Profile” form, a “Goals” form and also a “Discovery” form.  You will also find our coaching agreement located in this packet.  It is customary for you to complete these items prior to our initial coaching session together.

Scheduling/Re-Scheduling Appointments

What if I need to reschedule my appointment?

It’s easy.  with at least a 24 hour notice, you can reschedule any appointment by using the on-line calendaring system , just follow the following steps:

Click on the Calendar Link at the top, center of this webpage.

Locate blocks of “Available” time (these are represented by light blue blocks)

Locate your current appointment and click on the title of the appointment (this will open an editing screen)

Click on the “Edit” button and change the details of the appointment to correspond with an “Available” block of time.

  • The calendar will update itself, you’ll see your new appointment reflected and I will receive an email notification letting me know of the change.

Paying for the coaching services

How do I easily make my payments for my coaching services?

You can simply write a check made payable to Rayanne Coy and give it to me at the end or the beginning of your personal coaching one-on-one session.  You can also mail payment to 1470 Lake Shore Dr. South, Barrington, IL 60010.

If our arrangement is to coach via phone call,  each month you’ll receive an invoice from my practice letting you know the amount committed to for that month.  You can (1) mail a check payable to Rayanne Coy to the remit to address located right on the invoice or (2) log in to the private client area, click on the “Payments” tab and you will see any outstanding balances due at that time.

What are the various methods of payment I can use to pay for my coaching services?

Personal check is the preferred way to make payment.

 

 

Complementary Strategy SessionComplimentary Session

Click here to schedule your 30 minute complimentary strategy session.  Discuss your challenges and see if coaching is right for you.